Reviews & Awards
at StoryPoint Fairfield

It has been a wonderful experience for my wife and myself to live at StoryPoint. The top leadership people are wonderful. I highly recommend Storypoint to my friends.

Very good senior facility.

My mom has lived at Storypoint for about 1 1/2 years. Facility is very nice. Lots of activities for the residents, but my mom doesn't participate a lot. Several of my issues include that breakfast and lunch aren't served to the residents as part of their package. Additionally, there is extra cost (and it is pretty high) for additional care such as meds and showers. Those should be included for the cost of living there. Overall a good place, good staff, good food, etc.

It has been a great place for my mom in the 15months she's lived there. It's a perfect size apartment, with a great , friendly, caring staff, good assortment of activities and trips offered . I am there almost daily so I have seen first hand what an awesome place it is.

Staff are wonderful. Food could be better. Just going on my sister's opinion. They need handicap ramps at all entrances/exits. She is very happy there.

My Mom has lived here for a year & she loves it! Everyone is so nice & they keep her busy with trips to grocery or Reds games which is her favorite. Oh & BINGO - she loves going to bingo.

Comprehensive support services and a demonstrable commitment to the patients' inclusion with the staff. I do recommend this facility for patients with out home based options.

Absolutely a five, it was the best! Story point is one of the top rated adult/senior communities in a five state area. A beautiful amazing complex, the staff was continuously exceptional. The activity calendar was well organized, including in-house events, and entertainment!. The dining experience was exceptional, being prepared by talented, chefs and cooks. The therapy and exercise classes were well-versed and accommodated various levels of proper exercise. The residence were very warm and caring as mom made many friends there. Unfortunately, we lost our mom recently however, our family is incredibly blessed that Mom was able to live and enjoy her life at story point, surrounded by her loving family.

The one and only problem we have had is with the in house company they have that you can hire to help with mediation. We had a really bad experience with them and do not feel comfortable with them taking care of my dad's medication so we are now looking into moving him to the assisted living in story pointe so their people will be taking care of medication. Everyone else and everything else we have been extremely happy with. Every administration and facility staff member does a great job of being welcoming and making the transition easier. They have went over and beyond to help my dad settle in and get involved.

They share information on a PCP group that visits the facility but to this date (6 weeks in) I have had no luck getting my mom connected with this service. The housekeeping is spotty and inconsistent as they seem to be having issues with the supervisor in this area. For example, my mom is supposed to be getting her bed linens cleaned biweekly and her bed remade but that hasn't happened consistently and she ends up making her own bed which is risky. There's a sense that once they got her as a resident some of the services that she was promised went by the wayside. Emails sent to the wellness director and residential specialist have gone unanswered. It's a nice place overall. Well decorated and attractive.

It’s a nice facility overall. They seem to be having some issues at this time with staffing/management of housekeeping. This has resulted in the frequency of cleaning and laundry being less than promised. Also the medical group they speak about at move in took weeks to respond to a request to get my parent on the caseload. This was after about 4 calls and messages. As long as things improve we will remain there.

Mom's happy here now. It took her awhile to assimilate. The area outside and in is clean. There has been a problem lately because she is supposed to to have her room cleaned every 2 weeks it's been now 3 weeks The staff has been very nice. Since mom is in independent living can't give u an answer. The food seems over cooked they have a tendency to cover everything with a sauce and when asked to put it on the side it doesn't happen. They try to give the dishes glorified names which sometimes confuse them. Their food has been really bad. It took mom awhile before she actually participated in any activities. But she has developed friendships that helps her a lot. If it wasn't for the fact mom only gets 1 meal a day which is below pare and having now the trouble of not getting clean I got to say 3 going a little to 4.All in all mom has definitely made an improvement on her quality of life. Yes it's convenient the price is a little high when u have the food they r getting. But she loves her 1 bedroom and does do some activities so she's pleased and so r her daughters.

Best place ever!!

I can't say enough about Storypoint in Fairfield. They are amazing! They are responsive to any requests. The entire staff are amazing and the residents are wonderful as well. My mom absolutely loves living there and is thriving! Thank you for such an amazing place!

The facility and staff are great, the problem is complex. Accommodations must be made to fully integrate with the facility. Trust and communications are key on both sides. Work on both.