Reviews & Awards
at StoryPoint Grove City

3 months lived here. "I love it here! Friendly people made a lot of friends. Everyone likes my dog."

I was bullied by the director, the lady that took over [name removed] position for 2 weeks and [name removed] the lady that you meet with when looking at the facility. I was given the option to either send uncle to memory care or pay [removed] a day to have someone stay with him 24×7. The caregivers told me he did not need that service. When I told them no to both they kicked him out.

I have been here going on 6 years. The Executive Director is very cooperate. Also the care givers help with any problems that arise. The receptionist are all caring and help with problem when no one is available. I will recommend Story Point in Grove City, Ohio.

They were very accommodating to my mom. They worked effortlessly to accommodate her needs, wants, and comfort. They listened to her concerns (and mine). The facility is clean. Staff is great. Food is amazing.

Nothing is perfect; especially when it is human behavior. SP has consistently responded and replied whenever we (the children) had questions and concerns. When I have visited with my mother she informs me that "Everyone here is nice." And she is recognized by name by the care providers. It's a tough situation of life: A challenge, or inconvenience; not a crisis. The end of life needs to be met with dignity and respect. This is where we (her family) are.

She seems to be doing fine now. We had a bumpy start. I like that they have in house services. They are very good about helping them stay independent as long as possible. The only complaint is the food .

The friendliness of the staff was what stood out the most. The most complaints I heard from mom was about the quality of the food which was somewhat bland.

The value for cost would be a 4 just because it's so expensive. But you do get what you pay for. The food is great, not much processed foods. Staff is pleasant and not a lot of turnover. The only improvement could be to work more to try to get residents in memory care to engage in activity. My mom likes to stay in her room and watch TV. I wish they would work harder to get her engaged. But I realize that's not an easy task.

I haven't had many meals that I cared for, but that's me. I am used to my own cooking and this is different. There are a lot of choices. I just haven't tried that many things. It's too soon to tell for sure.

The staff especially the executive staff are all very nice and work extremely hard to do the very best. But as everyone on this field knows, there is never enough staff to go around so like any place they have their hiccups. I would say the food is probably best described as inconsistent. The biggest issue we have had has been about maintenance issues. Delays due to limited staffing and other issues is the primary issue at the moment. Again, this isn't new to any of these facilities but there has been a struggle to get some basic issues handled in a reasonable timeframe. But overall they have been great to work with and if an issue is presented they move quick to try and resolve the best they can.

I have been a resident at StoryPoint Grove City for 3 years and very much enjoy being here.

What a wonderful facility. The entire staff is great with all residents, the food is wonderful and the activities offered to the residents are fantastic.

Staffing is always a problem Consistency is a problem Have to stay on top of things to get your money's worth. include all not just some. Especially in Memory Care. Advertise better so family can participate: include MC more often in special events. Get permission for involvement in events that might NOT be appropriate for all(ex. noise level)

excellent experience, no complaints

Story Point is a beautiful facility with lots of activities, but they don't offer much in terms of care. They promise services but don't deliver. Their Memory Care unit is largely unsupervised and the staff doesn't seem to care about the residents. Story Point talks a good story, but they don't deliver. We asked if they organized any Alzheimer's support group or offered any classes for people dealing with a spouse with Alzheimer. For months, they assured us that they were organizing some training, but they never did anything.