Reviews & Awards
at StoryPoint Kalamazoo

Appreciate so many employees here. They are friendly cheerful and very helpful. A place you know you can have help if you needed. Meals may be difficult with so much sodium. Working on that. Transportation is wonderful-especially in winter, and bless the front desk.

Could not have been better under the circumstances. [name removed] has gone above and beyond as have most staff I've has the pleasure of meeting.

Could use more wait staff in dining.

Clean and well maintained facilities. Most of the staff are very friendly and helpful.

Absolutely nothing not to like! Cleanliness and peaceful. Wonderful setting and outdoor spaces.

I have not spent a great deal of time at the community to be able to answer re improvement, but what I found most helpful was the marketing person, then the receptionist and administrative staff

The experience so far has been very positive, with a warm welcome from the residents and wonderful dining staff. There have been a few challenges with communication and follow-through in areas like billing, maintenance, and housekeeping, though efforts have been made to address them. While there were some bumps in the beginning, the hope is that things will continue to improve. Overall, the community and everything it offers have been very enjoyable.

The only thing that was wrong was the girls that were supposed to come help me first thing in the morning with my pills because I have arthritis in my hands and I couldn't get the packages open never showed up even after I called them I ended up getting a pair of scissors to open them so I just called Molly and told her to forget having the girls come here. [name removed] was always here right on time always friendly at night and I miss him, but I'm not gonna pay for something I'm not getting.

Answered all my question to pass along to my daughters who are in medical professions and are helping me.

They are very welcoming and try and make the transition as smooth as possible for everyone involved

Well, Mom sometimes complains about the food-chief complaint is about the portions, and the fact that if she doesn't want the entree of the day, their backup menu has the same offerings all week. I remind her that this is just how they operate and she can always order an additional portion. Re: quality of care- they referred us to an entity called Home MD as an option for primary care. It sounded good at the time, but Home MD had a profound inability to schedule and we ended up dropping them because Mom never got seen. Huge waste of time. Mom has a great PCP now through our local health system. To SP's credit, when we told them of our trouble, [name removed] the health care liasion relayed our complaints directly to the owner of Home MD.

This community is very beautiful, the staff and residents here are amazing! I absolutely love working with the residents and all of the staff. I absolutely love volunteering, and would recommend it!

We do some maintenance work at StoryPoint. We have found the management to be dedicated to the safety and appearance of the facility. Every staff member we meet and work with is kind, pleasant, and helpful. Maintenance and improvement projects are continually in-process and in planning at any given time. This size of facility requires constant care, some of which we help with and some we see being taken care of by others. I would feel good about having one of my family members here when needed.

The team at StoryPoint is professional and efficient. The facility is managed very well and the staff are a pleasure to work with. Michael does a great job communicating with me when a unit is ready for repair.

Staff has been extremely helpful and proactive in maintaining building systems. They go the extra mile to ensure that preventative measures are taken.