Reviews & Awards
at StoryPoint Libertyville

My mom and our experience is just shy of 2 months in. The facility is like the tv show Cheers. Everybody knows your name.

A real home away from former home.

Fine, getting used to it. Big change.

We are grateful for the tremendous level of care my brother receives. A fantastic peace where we have total confidence in the staff. Thank you!

My experience here at Spring Meadows and StoryPoint for 7 years has been life-enriching positive and inspiring big. Good job of management and care-giving.

Storypoint has given me peace of mind, knowing my brother is in a loving, safe community means everything to me. The staff and residents are all so friendly and supportive. Plus, the facilities are spotless.

From the day my father moved into StoryPoint Libertyville, he has been cared for with great regard. The staff and leadership have taken a keen interest in his well-being. I am so thankful he lives in a community run s well and with so much to enjoy.

The facility was great, with people always hanging out in the main lobby or outside when it was warmer. The staff was very attentive as far as the front desk workers and the administrators. Most of the nurses on mom's floor were great.

Staff was generally very good - my Mom needed a lot care. They were very caring and we also found the managers easy to work with.

Story Point is a great place if you want an attentive staff, friendly and responsive team, and an executive leader that is engaged and truly cares about your loved one(s). From the initial visit to working with Kristen on transition plans, the Story Point team hits the mark. My parents went into Story Point as independent living residents. Seeing our parents age is not fun, but is something we all have to experience. We had tried a number of other senior living communities in the Libertyville area, and they were all focused on hitting some corporate financial number than the care of their residents. Story Point is a refreshing change from that exhausting model. They are still running a business, but the focus of their care, attention, and resources are on the RESIDENTS, not the window dressing that rolls up into a financial statement at the end of the month. Meals are actually served on time, hot, and in an efficient manner that allows the residents to enjoy their social time together. We had to transition my father from independent living to assisted living. Kristen, Roterria, and their teams did a tremendous job of providing a transparent and well thought out plan. You can never think of everything, but they came close to that elusive feat! Kristen is a leader that others want to follow. She rolls her sleeves up and gets involved at every level of the business. This is demonstrated by the low employee turnover rate at Story Point. This ultimately benefits the residents who love continuity and a predictable routine. Issues will come up, and Story Point is no different. However, the team at Story Point separated themselves from other communities in their openness to feedback, transparent discussions, and taking action on challenges that arise. They were never defensive and always asked what they can do better. To me, this is a huge positive differentiator in a sea of sinking senior home ships. I fully endorse Kristen and her team at Story Point.

I would rate them all at 5 (or 6) Except for the food. Mom & other residents did not seem pleased with the food. Mom had a lot of BLT's. All else was wonderful

My aunt has lived at StoryPoint for over 2 years. We have been very happy with the staff and the activities. It is wonderful that they have resident ambassadors to welcome new residents and assist with any needs/issues. The staff are friendly & helpful to residents and families. There are some very fun/interesting activities, Happy Hours a few days a week and they get creative with themes. The facility always seems clean and well kept. Kristen, the executive director, is always friendly, approachable, and always had the residents well-being in mind.

We were a vendor there and this place is amazing

It's great but nothing is perfect. I moved to Story Point because they offer 'Enhanced Living.' This is a step above Independent and below Assisted. I get 3 meals a day, housekeeping, and laundry. In addition I can choose and pay for any caregiver services I need. Staff is friendly and supportive. Lots of activities to choose from. A lovely outdoor courtyard for nice days. The staff is very helpful. Dining servers are always willing to provide a little extra help getting in and out of chairs. Food is plentiful--many residents gain weight in the first few months. I find most of the meals are mediocre but I don't have to cook or clean up. ??. You can have meals delivered to your apartment for a small charge. Caregivers are provided through a separate company. They are present 24/7. They are available for transport to meals and activities as well as showers and other personal needs. Always cheerful and attentive. There are multiple game groups. I've joined bridge and book club. There's live music one or twice a week, happy hour and birthday celebrations. You're welcome to bring a pet. Regular outings to local activities.

This has turned out to be a really good fit for my mother. Our only complaint is we wished they had more "newcomer" activities and opportunities to meet other residents when she first moved in. We really had to make an effort at the beginning to connect her with other residents. And we felt there should be more coordinated efforts when residents are new.