Reviews & Awards
at StoryPoint Libertyville

Our situation is not unique; you are probably experiencing a similar series of events and challenges. We have a set of parents that needs support and help beyond what we can give on a daily and sometimes hourly basis. After trying other facilities and being disappointed on a number of levels, we landed at StoryPoint. From day 1 when we toured the facility, to transitioning from independent to assisted living, the StoryPoint team led by the Site Director has been a very competent and compassionate extension of us as a family. The facility is very clean and well run. They support their staff and have a tremendous loyalty to the team that works there as demonstrated by the high employee retention rates. This is important as we appreciate the stability and service continuity. StoryPoint invests their resources in the right areas. The safety of their residents along with the food and facilities that the residents enjoy are the focus of their business. We highly recommend StoryPoint.

My brother lives at StoryPoint, and I help manage and pay for most of his care. He has Alzheimer’s and recently transitioned into the full Memory Care program.Transitions like this can be difficult, but the staff handled it with patience and compassion. They have been kind and respectful toward my brother, which means a great deal to our family.It is reassuring to know he is in a secure environment designed for residents with memory loss. The staff has also been responsive when I have questions and keeps me informed about his care.Caring for someone with Alzheimer’s is challenging for families, and I appreciate the support and professionalism the team at StoryPoint provides. They truly care.

When my parents were in Independent living, the housekeeping staff was very friendly. Thorough cleaning. Always returned their clothes on laundry day. The Enhanced Care staff was very caring, and interested in my parents well-being. My parents didn't want to eat in the dining hall so the staff brought their ordered meals to their room. The staff was willing to perform extra help when my parents needed it. When my dad was moved to the memory care unit, the staff got to know him and personalized his care. They made sure he wasn't isolated in his room. They made sure he ate. The only issues I recall was that things went missing from his room. Clothes disappeared. Personal wipes and lotions needed to be replaced too often. And items appeared in his room that didn't belong to him. However that might be common in memory care units.

My mom and our experience is just shy of 2 months in. The facility is like the tv show Cheers. Everybody knows your name.

A real home away from former home.

Fine, getting used to it. Big change.

We are grateful for the tremendous level of care my brother receives. A fantastic peace where we have total confidence in the staff. Thank you!

My experience here at Spring Meadows and StoryPoint for 7 years has been life-enriching positive and inspiring big. Good job of management and care-giving.

Storypoint has given me peace of mind, knowing my brother is in a loving, safe community means everything to me. The staff and residents are all so friendly and supportive. Plus, the facilities are spotless.

From the day my father moved into StoryPoint Libertyville, he has been cared for with great regard. The staff and leadership have taken a keen interest in his well-being. I am so thankful he lives in a community run s well and with so much to enjoy.

The facility was great, with people always hanging out in the main lobby or outside when it was warmer. The staff was very attentive as far as the front desk workers and the administrators. Most of the nurses on mom's floor were great.

Staff was generally very good - my Mom needed a lot care. They were very caring and we also found the managers easy to work with.

I would rate them all at 5 (or 6) Except for the food. Mom & other residents did not seem pleased with the food. Mom had a lot of BLT's. All else was wonderful

It's great but nothing is perfect. I moved to Story Point because they offer 'Enhanced Living.' This is a step above Independent and below Assisted. I get 3 meals a day, housekeeping, and laundry. In addition I can choose and pay for any caregiver services I need. Staff is friendly and supportive. Lots of activities to choose from. A lovely outdoor courtyard for nice days. The staff is very helpful. Dining servers are always willing to provide a little extra help getting in and out of chairs. Food is plentiful--many residents gain weight in the first few months. I find most of the meals are mediocre but I don't have to cook or clean up. ??. You can have meals delivered to your apartment for a small charge. Caregivers are provided through a separate company. They are present 24/7. They are available for transport to meals and activities as well as showers and other personal needs. Always cheerful and attentive. There are multiple game groups. I've joined bridge and book club. There's live music one or twice a week, happy hour and birthday celebrations. You're welcome to bring a pet. Regular outings to local activities.

This has turned out to be a really good fit for my mother. Our only complaint is we wished they had more "newcomer" activities and opportunities to meet other residents when she first moved in. We really had to make an effort at the beginning to connect her with other residents. And we felt there should be more coordinated efforts when residents are new.