Everyone I have had interactions with have been very helpful. Low pressure sales, felt like they were truly trying to help me help my Mom. I would absolutely recommend the community to others who are searching for a place.
- Anonymous Author
Friendly atmosphere, very clean, good food, nice outside grounds, convenient location, huge schedule of events for all of the tenants. They also have a great shuttle service that is included in the monthly fee. Also, In-house Salon, Church, Dr. Office. Weekly laundry service and bi-weekly room cleaning included.
- Barry
They were very friendly and helpful with the process and welcoming to my uncle into the community as well as flexible and helpful with moving things into the apartment.
- Anonymous Author
Our first visit started with Heather, Pearl, and Sharon. They took the time and answered all of our questions. I appreciated their experience and honesty. This was a big decision.I have to say that all of the staff (cleaning, maintenance, RA's, and dining) are always so patient and kind, and I feel confident that my Dad (Carl) is receiving the best possible care. They are truly exceptional and nothing is ever too much trouble.The facility is always clean, bright, and welcoming. The building even smells good! The dining staff really took the time to find my Dad the perfect "table mates." :). There are so many fun activities to choose from. The communication is phenomenal.The food is exceptional. My Dad loves going down to the dining room for his meals. The buffets that they put on once a month are truly a creative tasty culinary experience.Independence Village feels like a warm and inviting home . . . not just a place to live. I feel like my Dad gave the best compliment when he says if he can’t be at his own home, this is the next best place. I am so grateful for the peace of mind that this facility provides. Independence Village is a true blessing for our family.
- Janyce Erxleben
[name removed] spent over an hour with us touring the facility. She answered all of our questions and showed us that one only pays for the care he or she needs. [name removed] spoke to everyone on our journey and called each person by name--often asking about how their day was going. She made us feel as if we would get very caring and concerned help with anything we needed in the facility. After viewing many facilities, we rank it as our first choice.
- Betts
We were very happy with our tour of Independence Village with Heather Nalbock. We took a video tour with her because at the moment we are in California. Heather was very thorough walking through the whole complex, showing us our choice for apartments and even showing us how long it would take for my mom to walk from her preferred apartment to the elevator. When I mentioned that my mom would love to see this same tour but that she didn't have FaceTime, she did the whole tour again and recorded it and sent it to her. Heather's warm personality and friendly manner helped us to decide with certainty that Indepence Village will be a wonderful place for our Mom in Northern Michigan.
- Lynn Fagan
Another great family gathering opportunity and with your mothers' day brunch to boot:)
All your efforts are greatly appreciated! Your brunch was truly delicious:)
Thank you Terry k
- Terry Keenan
My grandparents have been living here for several months and they love it. The staff is very friendly and helpful and they are always raving about how good the food is. You can trust these folks to treat their family like their own.
- Alan J
I very pleased with my experience at the Independence Village facility.
- Robert S
Everyone here is amazing!
- Dustin H
Overall, I am very satisfied with the move to Independence Village. It is an entire, different life than what I enjoyed previous. I am extremely busy in good way which I like.
- Suzanne R
My husband and U made a "pro active" decision to come to IVP. We are thankful for the smooth transition to this senior living community. We recommend you come to visit with family and friend to
- Sandra S
Through my interaction with the front desk individual, I have always been pleased, happy, with the help she has given me in regards to making my mother's time at The Village joyful and stress free.
- Joel J
A beautiful facility with extraordinary staff and service when we needed guidance and reassurance with a big life change. They worked with us to make sure the move in and transition was going to be successful. It gave me a great deal of peace of mind that my loved one would have the best retirement possible. We are truly grateful.
- Rachelle R
Our loved one is choosing not to participate in the activities. However, the food is definitely top notch! The employees are very accommodating and sweet and based on the experience we have had we would recommend this community to others.