Reviews & Awards
at StoryPoint Shaker Heights

The facility is very modern and well kept. The apartment size is OK and again very clean and well kept. From the meals. I ate there and my conversations with my sister, the food and dining experience is excellent and activities appear to be very good. Only a couple of fairly minor issues. She didn't receive an orientation immediately upon moving in, which would've been extremely helpful. And she's had problems with a flooding shower which they are addressing Overall we are very satisfied.

Ask for Kaycee Popham. She knows senior living very well.

Absolutely beautiful place! The tour with Kaycee was very informative. Highly recommend this community!

Restricted entry after 8 pm. Must ring nurse office to enter. They were very accommodating and understanding of our brief stay (two weeks). Important to note they provided hospice care. Not sure all AL facilities offer that.

Attentive and pleasant staff.

I recently moved my mom to StoryPoint and I can say it was some bumps in the road BUT with the help Pat throwing my Mom's birthday dinner I can say all is forgiven. She stayed in constant contact with me even threw my last minute adjustments and accommodated everyone. The food was great the service was outstanding and I can not thank her enough!! All of my family were very pleased with the facility and the service we received today. Thank you from the bottom of my heart.

I would like to commend Ms. Pat Mosby, the Dining Room Manager at Story Point, for the outstanding service she provided during a recent birthday celebration for my family member on April 27, 2025. Ms, Mosby was exceptionally friendly, attentive, and helpful to all of our guests. Her professionalism and warm demeanor made the evening more special. We truly appreciate the care and attention she gave to ensure everything went smoothly. Thank you, Ms. Mosby, for making the experience so memorable.

Frequent staff turnover and sometimes not enough staff to respond to residents in a timely manner, but even the new staff are friendly and helpful. Bathrooms could use a more thorough cleaning, but average. Chef prepared meals. The chef meets w each new resident to learn of their preferences. Excellent selection of meals. Dining room is beautiful, like a restaurant w cloth napkins, very nice dinnerware and goblets. No plastic utensils, except when a virus was going around. When there was a virus going around, everyone was confined to their room and meals were brought to each resident 3 times a day. Music presentations. Movies, day outings, exercise classes, hair salon available certain days, family and friends holiday dinners, crafts, and lectures. Room and board has a yearly rate that increases each year. Level of care is added, 3 levels available depending upon the resident. Level of care is set up w the initial admission, then after 1 month then routinely every 6 months. Level of care will be re-evaluated if the health status of the resident changes for a month or more. I found Story Point to be much more reasonable w pricing and level of care than several I visited. They have extra levels that allow for a 1, 2, or 3 person assist rather than just one person, which was very valuable for my husband, especially as his level of care changed sometimes monthly. I found Story Point to be the friendliest even w frequent staff changes of a previous assisted living facility. They almost always stop to talk with you, call you by name, even the administrative members. They also cry with you when your loved one passes. The apartments are perfect size w generous sized bathroom. Kitchen has the necessities, sink, cabinets, and refrigerator. No need for an oven or extra appliances as a dishwasher. The building is very modern and exceptionally clean, also always smells nice.

Our experience w Story Point has been truly positive. The staff are very friendly, stopping to talk w residents in the hallways, calling them by name, and always asking if there’s anything they can help with. Quick response times w call buttons are appreciated and necessary. Each resident is greeted by the chef. He asks about likes, dislikes, and portion sizes. The food and menu selection is restaurant 5 star. Story Points is in a wonderful location and the facility itself is beautiful. [name removed] is knowledgeable about everything or can find out quickly. She is wonderful. I highly recommend Story Point for assisted living especially after moving my husband in/out of previous facilities that did not meet our expectations or needs. I classify Story Point as an acute care assisted living facility as they are able to care for residents w extra care needs.

It was an excellent dining experience… Thank You Patrice!

It’s exciting to hear about all that is happening at Harbor Chase. Under the leadership of Terry Hornikel , Harbor Chase will be an exceptional place to live . Residents undoubtedly can rest assured that Terry and her team will be strong advocates for them and will make Harbor Chase a comfortable and safe home that they can enjoy .

Harbor Chase is so beautiful yet comfortable and feels like home.The director and staff make the residents their clear priority and aim to meet their needs, large or small.

My best friends mother was placed in the memory care unit. She absolutely loved the initial tour and care she is receiving. Ms. Hornikel is uplifting, compassionate and professional. One can tell she really cares about the residents. I highly recommend Harbor Chase.

I toured HarborChase and loved the community. I was extremely impressed with the management team and look forward to moving my mother in next month. I would recommend this community to everyone. The restaurants are amazing.

HarborChase is a calming and uplifting experience to visitors and residents. It was a pleasure to enter the building. Terry Hornikel was a wonderful hostess