Reviews & Awards
at Independence Village of Zionsville West

Staff was incredibly welcoming and answered questions promptly. Facility is clean, bright and comfortable. Several choices of living styles and unit sizes. My mom is trying a temporary stay this winter. She has visited multiple times and feels safe and welcome. Fingers crossed it is a good fit.

Easy to navigate, great support for residents, variety of social events, feels like home!I can only speak to my parents apartment but it's a nice size. It was updated before they moved in. Washer and dryer in the apartment is a plus. Full size kitchen, den and a balcony are all nice amenities.

A beautiful facility that is peaceful and well maintained. The property manager truly cares about their residents. The facility has many nice amenities, and the location of the building is a good balance of having privacy while still being close to stores and restaurants in the area.

Great Community. Community is updated and offers spacious space for retirement audience. Community is close to a variety of restaurants and shopping. Apartments are furnished with updated appliances and LED lighting.

We toured the community . Brady went above and beyond to show us the lovely community.

Good: residents and staff are super friendly. I like my apartment, balcony, facility and all the events that are planned for us. Bad: lost our chef and food service is not up to par right now but they are working to fix that. When school started most of our wait staff left for college which means mostly new wait staff which will be ok once they are trained and used to our quirks.

Quality of care is lacking somewhat but it's a problem everywhere being short of help but they do respond when you complain so that is good. All are very friendly and want to help when can.

Staff works in Unity to be sure we feel safe, heard and respected. Our Wellness Director goes above and beyond to be sure we are mentally and physically challenged- is amazing in all the creative ways he keeps us Seniors engaged and current with the outside environment in our Community.. SO much Fun!!

My 84 year old mother and 97 year old step-father have been living in Independence Village of Zionsville West since [date removed]. They started in Independent Living but then my mother had a medical issue and now they are in assisted living.We have been very happy with both sides of the building (independent living and assisted living).I feel like everyone from the Front Desk staff to the servers in the dining room care about their jobs. The Wellness Director makes a point of knowing a lot about the individuals under her care. The Executive Director is very open to talking to us - both to say Hi and to check to make sure everything is going well. The CNAs do a good job.The food in the dining room is generally very good.No place is perfect 100% of the time but I feel like any concerns we have are addressed in a timely manner.

We looked at a few different facilities. When we visited Independence Village we were comfortable right away. Everyone was extremely friendly and helpful. All of our questions were answered throughly and we were shown around the whole facility. We were very impressed with their memory care. Make sure you check out this facility.

All 5's I appreciate so much the care and love that [name removed] received there. I only wish I had moved him sooner from [community removed] care so he could have benefited from all opportunities offered. The staff was incredibly supportive while [name removed] was in hospice and when he passed away.

My mom is thriving at Independence Village. We are so happy with the nursing staff- everyone is so friendly and attentive. We are also impressed with the activity staff- there is so much to do all the time. I’d especially like to commend the physical therapy team for all the effort and care they provide!!

Moving my dad into independent living was not an easy decision, but after talking with [name removed] and all of his help throughout the process of getting everything ready and then the move, and time to get settled, it really was as easy of a transition as possible. It has been great to know that someone is looking out for my dad, and that he now has easy access to friends, meals and outings.

My mom is 91 and she did not want to move to another facility which she had lived in for 8 years. There were changes in amenities that affected the residents quality of life. So my mom needed to move and she still did not want to move. Moving at 91 is hard. The staff at Independence Village were very understanding and supportive during the move. Over the next few months she got used to new routines and new friends. During this transition the staff helped her hang pictures, helpful/friendly at the front desk and [name removed] the executive director took a personal interest in her getting settled in. [name removed] does that with all the residents and knows them all by name. He is very personable. She now feels like it is home. She has friends she eats meals with, loves the musical entertainment, enjoys her balcony, and upscale facilities. A very good place for my mom.

Amazing building with incredible staff they work incredibly hard around the clock to provide the highest level of care for the residents!!!