Looking For More Information?
Connect with us by phone at 1-844-275-9990 to get answers to your questions, or just to say hello.
How we’re responding to the COVID-19 virus. Read More >
For 40 years, Our Communities Have Been Founded On Providing The Absolute Best Care For Our Residents.
Without their trust in us, we wouldn’t be here today, and we are extremely grateful for the opportunity to serve them and create truly personalized experiences every single day. We are exercising an abundance of caution and doing everything in our control to prevent COVID-19 (Coronavirus) from impacting our communities. Our established protocols are in line with those recommended by the Centers for Disease Control and Prevention (CDC) and all other national, state, and local governing bodies, as well as local health officials.
We understand times like this can feel unsettling. We want all of our residents, families and employees to know that we are in this together, and that we are fully prepared to navigate this ever-changing situation.
A Message From Our Residents
Residents and Families,
The health and safety of our residents and their families is our top priority — now and always.
That’s why, throughout the COVID-19 pandemic, we’ve continued to update our community rules, regulations and protocols as needed. Recently, we’ve integrated changes based on updated guidelines from the CDC and, first, in accordance with local and state requirements.
Visitors across all our communities are asked to complete a COVID-19 self-screening assessment prior to entering. Additionally, visitors are encouraged to follow the CDC’s core principles for infection control, community masking rules and any local or state authority requirements.
Thank you for your continued support and understanding as we continue to evolve with COVID-19. If you have any questions about our COVID-19 protocols, please reach out.
Previous Updates
- June 29, 2022 Update: Updated Visitation Protocols for our Communities
- September 1, 2021 Update: Updated Visitation Protocols for our Communities
- March 4, 2021 Update: Visitation Protocols For Our Independent Living Neighborhoods
- January 4, 2021 Update: COVID-19 Vaccinations In Our Communities
- November 16, 2020 Update: Measures For Our Licensed Neighborhoods
- November 11, 2020 Update: Employee Holiday Protocols
- November 4, 2020 Update: Community Measures Reminder
- October 8, 2020 Update: Michigan Visitation Protocols (Michigan Residents Only)
- July 14, 2020 Update: Michigan Mask Use Protocols (Michigan Residents Only)
- June 9, 2020 Update: Communal Dining Transition
- June 8, 2020 Update: Community Re-engagement Measures
- May 21, 2020 Update: Community Measures
- May 8, 2020 Update: Dining Service Transitions
- April 28, 2020 Update: Face Mask Protocol
- April 27, 2020 Update: Community Measures
- April 6, 2020 Update: A Letter To Our Residents Families
- March 18, 2020 Update: Proactive Dining Measures For All Residents
- March 13, 2020 Update: Information For Clinical Partners
- March 13, 2020 Update: Communication To StoryPoint Employees
- March 13, 2020 Update: Total Visitor Restriction To StoryPoint Communities
- March 12, 2020 Update: Procedure For Personal Deliveries To Residents
- March 12, 2020 Update: Limited Visitor Access To StoryPoint Communities
- March 11, 2020 Update: Communication To StoryPoint Employees
- March 11, 2020 Update: StoryPoint Senior Living’s Commitment During COVID-19
Community Measures
The safety of our residents and employees is always our highest priority. To keep our community updated on changes to our COVID-19 safety protocols, we maintain consistent communication with our residents and families via print communication, phone calls, social channels and more. Here is a list of the preventative measures we are currently taking to maintain the well-being of those we serve.
- Our preventative maintenance process tasks each department with disinfecting and sanitizing high-traffic areas throughout the day, including handrails, elevators, dining room tables, furniture and more.
- We utilize cleaning products recommended by the CDC for all disinfecting and sanitizing.
- All resident events scheduled outside of our communities are pre-scheduled and follow state specific restrictions, social distancing guidelines and frequent hand hygiene.
- On-site partners are required to follow all screening protocols, social distancing, mask use and hand hygiene.
- Our wellness teams perform routine check-ins with residents every day to ensure their well-being and monitor for any symptoms.
- We distribute a variety of communication on COVID-19 throughout our communities, including information about our protocols, resources from the CDC on COVID-19 symptoms and how to prevent the spread of germs.
- Our designated internal team is dedicated to providing routine updates about COVID-19.
- Community dining, activities and outings are permitted, and everyone is encouraged to follow COVID-19 safety measures, including face coverings, social distancing and hand hygiene.
- All employees are required to take their temperature and complete a COVID-19 health screening and exposure questionnaire.
- Employees receive training on infection prevention measures regarding COVID-19 and updates are provided with new guidance from the CDC.
- In the event COVID-19 impacts our communities, we are prepared with a staffing strategy plan to ensure resident care and services are met.
- Visitors are welcome.
- All visitors must complete the screening tool prior to entering our community.
- Visitors are to wear a face covering when in common areas and around other residents or employees.
- Physical distancing and face coverings are not required when visiting in resident private apartments.
- Additional visitation guidelines will be determined by state and local health department guidelines and county/state positivity rates, and visitors are expected to adhere to those guidelines.
