At StoryPoint Medina, every day is an opportunity to make life meaningful. For Executive Director Laurel Joyo Pitsinger, known affectionately as the community’s “Ambassador of Happiness,” that means living by “1440” — a reminder that there are 1,440 minutes in every day, and each one is a chance to brighten someone’s life.
“You’re coming to this community to continue living,” Laurel explains. “Every minute gives us the opportunity to serve, to put a smile on someone’s face, and to make their story even richer.”
A Community That Feels Like Family
For residents and families, Laurel’s philosophy is much more than words — it’s a way of life. Karen Z., whose mother has called StoryPoint Medina home for the past five years, said, “Before my mom was living there, she was always lonely and hungry. Now, she is so busy with activities. It is so nice to see seniors actually having fun and living. Not just existing. It’s like extended family.”
This sense of family is what sets StoryPoint Medina apart. From friendly employees who know residents by name, to spaces designed for connection, every detail of the community fosters belonging.
Leadership With Heart
For Laurel, leadership isn’t about titles — it’s about impact. With more than 20 years of experience in senior living, she’s cultivated a culture where joy comes first.
“When the employees are happy, the residents are happy. When the residents are happy, their families are happy. That’s what success looks like,” she said recently.
Her approach creates a ripple effect of positivity that can be felt from the moment you walk through the doors. Every resident brings their own story, and Laurel and her team are committed to making each new chapter vibrant.
“Every single resident who moves in here is unique. Their stories are what make them who they are. We ask, ‘What do you want this chapter to look like? Because we’re going to help you write it.’”
Stories That Shine Through Reviews
Families across Medina echo the same message: this is a place where care feels personal.
- “The staff is consistent, they know the residents and their families. It truly is an atmosphere of nurturing, a supportive home environment.”
- “My mom’s stay there in assisted living was full of kindness and genuine caring from everyone.”
- “The caregivers are always kind and thoughtful. Our dad is very happy here.”
These voices, shared on Caring.com, have earned StoryPoint Medina national recognition. Since 2022, the community has proudly received the Caring Stars award for service excellence, and in 2024 became a Caring Super Star, placing it among the nation’s best.
Laurel takes these reviews to heart. “We always use the reviews as an opportunity. If we’re not striving to be better every day, then we’re giving up,” she said.
Life at StoryPoint Medina
What does day-to-day life look like here? For some, it’s sharing laughter in a holiday craft-making class or tapping their toes to live piano showtunes. For others, it’s enjoying chef-prepared meals, taking a yoga class, or catching a ride to a doctor’s appointment with ease.
Alison, whose parents moved to the community in 2020, wrote:
“My parents have bonded with their ‘family’ of staff members and love the perks… From across the country, I can rest easier knowing they are in good hands. Honestly, my parents have gotten quite spoiled in their new home!”
Visit StoryPoint Medina
At StoryPoint Group communities, we believe in leading the industry by leading with our hearts. StoryPoint Medina is a shining example — a community where residents aren’t just cared for, they’re celebrated.
Schedule a tour today and experience what makes StoryPoint Medina a place where joy, connection, and care come together. Or give us a call at 330-590-5647. We can’t wait to get to know you!
